CE: Keep Calm & Solve It: Conflict Resolution Essentials
Conflict happens in every workplace—but it doesn’t have to derail progress. Samantha Tricarico teaches key strategies for de-escalating tension, resolving disputes, and maintaining professionalism with coworkers, supervisors, and patients.
LO1: Apply foundational conflict resolution strategies to manage workplace disagreements constructively and professionally.
Competency: AACP 4.4 – Self-Awareness and Professional Development: Demonstrate emotional intelligence and maturity in professional settings.
LO2: Use assertive and respectful communication techniques to de-escalate conflict in interdisciplinary pharmacy environments.
Competency: AACP 4.5 – Interprofessional Collaboration: Communicate effectively to support a respectful and team-oriented workplace.