CE: Listen Up! Active Listening in Action
Active listening is more than just hearing words—it’s about building trust. Chance Oneal demonstrates how listening skills can strengthen communication, reduce errors, and enhance patient interactions in any pharmacy setting.
LO1: Apply active listening strategies to improve interactions with patients and healthcare team members.
Competency: AACP 3.4 – Patient Advocacy: Use communication to identify and respond to patient concerns.
LO2: Demonstrate active listening techniques to support patient-centered and team-based communication.
Competency: ASHP/ACPE 3.5 – Teamwork and Collaboration: Apply communication strategies to support collaboration.