CE: From Customer to Patient: Elevating Care in Pharmacy
“From Customer to Patient: Elevating Care in Pharmacy” will explore the crucial role of customer service in the pharmacy setting. Attendees will learn about customer service acronyms and how to implement positive customer service strategies. The session will also delve into the data that supports the importance of focusing on customer service in healthcare, and how it can contribute to providing excellent patient care. By the end of the session, attendees will have a better understanding of how to transform their interactions with customers into meaningful connections with patients.